Our Returns policy

I HAVE RECEIVED AN INCORRECT PRODUCT??? WHAT DO I NEED TO DO?

If you have received an incorrect item in your order, please let Customer Services within 72hrs

Please provide Customer Services with the full description and the barcode off the incorrect item you have received.

Please be advised we need to be notified of any discrepancies within 7 days. And the product must be UNOPENED and in its original packaging.


I HAVE ORDERED THE WRONG PRODUCT, WHAT SHALL I DO?

If you have ordered the wrong product by mistake, exchanges can be made providing you contact customer services within 7 days. And the item must be unopened in its original packaging, with seal attached ALL postage’s are non-refundable.

I HAVE ORDERED THE WRONG PRODUCT AND WANT A REFUND, WHAT SHALL I DO?

If you have ordered the wrong item and require a Refund, then you must notify customer services within 7 days. Please note all Postage will be None refundable. The refund will be provided once item is returned back in its original condition.


I HAVE RECEIVED A DAMAGED ITEM, WHAT DO I NEED TO DO?

We want all our of customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know as soon as you can by contacting Customer Services.

In some circumstances we may require an image of the damaged item in order for us to send a replacement or refund.

Please do not dispose of the item before you are advised to do so by Customer Services.

Please be advised we need to be notified of any discrepancies within 7 days.


I HAVE PLACED AN ORDER AND I WOULD LIKE TO CANCEL,WHAT DO I NEED TO DO?

You will need to contact Iceberg Supplements within 24 hrs via email or via phone. if the item has not been dispatched we can cancel and refund within 2-3 working days however if the products have already been dispatched you will have to pay postage for the return items. once item is received and is in the same original packaging and in perfect condition as received. we will then issue a refund excluding postage cost.

Customer service email address is sales@icebergsupplements.com

Tel no: 07811975926

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